Refund policy

 

This warranty, returns and refund policy forms part of our standard terms and conditions of use.

Warranty

If you have received a product which turns out to be defective or otherwise of poor quality and workmanship—under normal personal, family, or household use—please notify us as soon as reasonably possible after you become aware of the defect or poor quality. Provided the notification is within 1 year after delivery/collection of the product.

Home of Living Brands (Pty) Limited (“Home of Living Brands”) warrants to the original purchaser of this product (“the customer”) that this product will be free of defects in quality and workmanship which under normal personal, family or household use and purpose may manifest within a period of 1 (one) year from the date of purchase (“warranty period”).

Where the customer has purchased a product and it breaks, is defective or does not work properly for the intended purpose, the customer must notify the supplier from whom the customer bought the product (“the supplier”) thereof within the warranty period. Any claim in terms of this warranty must be supported by a proof of purchase. If proof of purchase is not available, then repair, and/or service charges may be payable by the customer to the supplier.

The faulty product must be taken to the supplier's service centre to exercise the warranty. The supplier will refund, repair or exchange the product in terms of this warranty subject to legislative requirements. This warranty shall be valid only where the customer has not broken the product himself or used the product for something that it is not supposed to be used for. The warranty does not include and will not be construed to cover products damaged as a result of disaster, misuse, tamper, abuse or any unauthorised modification or repair of the product.

This warranty will extend only to the product provided at the date of the purchase and not to any expendables attached or installed by the customer.

If the customer requests that the supplier repairs the product and the product breaks or fails to work properly within 3 (three) months of the repair and not as a result of misuse, tampering or modification by or on behalf of the customer, then the supplier may replace the product or pay a refund to the customer.

The customer may be responsible for certain costs where products returned are not in the original packaging, or if the packaging is damaged. This will be deducted from any refund paid to the customer. 

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HOME OF LIVING BRANDS (PTY) LTD
JOHANNESBURG TEL NO. (011) 490-9600
CAPE TOWN TEL NO. (021) 552-5161
DURBAN TEL NO. (031) 792-6000
www.homeoflivingbrands.com

EXCLUSIONS TO WARRANTY AND EXTENDED WARRANTY

Any accessories supplied with the product, including but not limited to bowls, jugs, mills, or carafes made either of glass or plastic and supplied with this appliance (hereinafter referred to as "the accessory or accessories"), are warranted to be free from material and workmanship defects for the duration of the appliance warranty.

The accessories should give trouble-free service when used in accordance with the directions described in the instruction manual. However, the accessories will be damaged if subjected to impact, and this damage is not covered by the warranty. Such impact damage can occur either from the outside (if, for example, it is dropped or knocked against a hard surface) or from within (if, for example, foreign objects are placed within the accessories and the power is switched on).

Should you need to replace an accessory during the warranty period, a claim for a free replacement will only be considered if the product (including all shards and broken parts) is returned to the nearest HOLB service centre for examination.

The remains of the accessory will be carefully examined by the relevant professionals, and if it is determined (at the sole discretion of HOLB) that the damage was caused by impact, then the claim will be refused and will not be covered by the warranty or any extended warranty.

Any replacement part provided in terms of clause 4 above will become a chargeable product payable by the customer. Where the extended supplier warranty period has not been registered and validated, unfortunately we cannot facilitate returns that fall outside of the 1-year period.

Repair Policy

Any product that is older than 6 months but still covered by our warranty policy is eligible for repair. Please note the Hoover Warranty Terms and Conditions (link this). If the product has been repaired twice and the fault continues, you are eligible for credit or an exchange.

If the product that needs to be repaired is not under warranty, our service centre will contact you with a quotation to arrange a repair outside of the warranty. You will then be liable for the repair cost. If a repair cannot be made, you will be contacted to collect or organise a collection of your original product from our Service Department.

Please see below for your nearest Service Department:

Johannesburg Service Department
Pineslopes Shopping Centre
Cnr The Straight and Witkoppen Road
Fourways, Johannesburg
Tel: 087 245 0029

Cape Town Service Department
Unit 1 Maitland Business Park
Mowbray Road
Maitland
Tel: (021) 552 5161

Durban Service Department
510 Chris Hani Drive
(North Coast Road)
Durban
4001
Tel: (031) 303 1163