Privacy policy

 

This Privacy Policy is in accordance with the Protection of Personal Information Act 4 of 2013 and represents Home of Living Brands (Pty) Ltd (hereinafter referred to as “HOLB”) commitment to protecting our customer’s right to privacy and our obligations to uphold compliance with applicable legislation with regards to the collection, management, and processing of personal information.


Collection and Consent

  1. Purpose of Personal Information
    HOLB requires personal information to enable us to provide effective service and to fulfil our obligations. By using our website and providing certain personal information, it is deemed that the consumer is consenting thereto.
  2. Type of Personal Information Collected
    Personal information includes (but is not limited to) your name, date of birth, gender, age, email address, address, telephone numbers, and bank details (if required, for instance, for refunds).
  3. Voluntary Provision of Information
    Providing personal information in order for us to uphold our obligations is entirely voluntary and at your own discretion and consent. It is also your responsibility to keep your personal information up to date at all times and to notify us of any changes.

Use and Processing of Personal Information

  1. Legitimate Purposes
    Your personal information will be used by HOLB and its subsidiaries only for legitimate purposes as required and as we reasonably see fit. This includes identifying the customer, processing purchase orders, delivering goods, providing updates and purchase tracking, and rendering customer support.
  2. Third-Party Service Providers
    For the purpose of operating our business, we may transfer your personal information to our third-party service providers who use that information only to conduct Hoover business. For example, these third-party service providers handle Hoover’s credit card processing, shipping, data management, email distribution, information analysis, promotions management, and other services for Hoover. We provide our preferred service providers with the personal information they need to perform their services and work with them to respect and protect your personal information
  3. Opt-In Marketing
    If you opt in to receive newsletters and marketing communications, your personal information may be used for the purpose of informing you of new products, new offers, promotions, and competitions from time to time. You have the right to opt in or opt out at your own discretion or unsubscribe from any such mailing list.
  4. Audits, Accounting, and Legal Requirements
    Your personal information that has been collected may be required for audit purposes, accounting purposes, and any legal purposes that may arise. It may also be shared with credit regulatory bodies, government bodies, or legal representatives where legally required.

Cookies and Non-Personal Data

  1. Website Cookies
    Our website may use cookies to collect non-personal data such as browsing statistics for marketing purposes in order to improve our services.
  2. Service Provider Data Collection
    Our service provider may also collect non-personal data relevant to their own surveys such as information relating to the domain, server, IP address, and search patterns.
  3. Targeted Recommendations
    We use third-party companies to help serve targeted product recommendations and other communications. To enable these companies to provide you with targeted recommendations and other communications, we may provide these companies with certain personal information about you, such as your name, address, and email address, as well as your transaction history. These companies may use data about you in order to provide recommendations for products and services that might be of interest to you. If you wish to opt out of this program, please let us know by contacting our customer service department (email address).

Data Security and Confidentiality

HOLB always undertakes to uphold a policy of confidentiality and will take all reasonable and necessary steps to maintain the security of our database and information systems, and to protect your personal information from unauthorized disclosure, access, loss, or misappropriation. The appropriate electronic security and access codes apply.

Unsubscribing from Communications

If for any reason you would like to stop receiving emails from Hoover that notify you of upcoming events, promotions, sales, new products, or other commercial communications, simply click the unsubscribe link provided at the bottom of every newsletter. This will direct you to an unsubscribe page where you can remove your name from either the email list or Hoover’s direct mail sign-up.

Amendments to this Policy

We reserve the right to change our Privacy Policy as necessity dictates. This policy in no way limits your statutory rights.